Maya G.Verified Reviewer
Director of Operations, Heron Goods · Consumer Goods · Mid-Market
★★★★★
April 8, 2026
“Cut customer-email response time by 80%”
What do you like best about Serif?
Customer service emails get auto-drafted with order context pulled in. Our average response time went from 18 hours to 3.
What do you dislike about Serif?
Would love a Shopify integration native — we work around it via Zapier.
What problems is Serif solving and how is that benefiting you?
Customer support team was drowning. They no longer feel underwater.
Ratings breakdown
Meets Requirements
10.0Ease of Use
9.0Ease of Setup
9.0Quality of Support
9.0Has the product been a good partner?
10.0